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CURRENT OPENINGS

 

Director of Public Safety & Quality of Life

The Times Square Alliance seeks a seasoned and creative manager to lead and transform its Public Safety Division as it changes to reflect a new emphasis not only on Public Safety issues but also on a range of Quality of Life issues affecting public spaces in the Times Square area.

This Division has historically been know as the Pubic Safety Division and has been modeled on police patrol practices and management paradigms, reflecting historic concerns about crime and safety in Times Square. However, as the crime rate has dropped, the Division’s 50-odd employees have found themselves performing a broader range of functions, including:

  • Providing helpful, accurate information to tourists and other visitors to Times Square, and serving as ambassadors;
  • Continuing to contribute to the perception and achievement of safety in the Times Square District by being a uniformed presence on the street;
  • Keeping a sharp eye out for suspicious activity, in support of anti-terror programs in the Times Square district;
  • Surveying ground-floor retailers about quality of life conditions on the streets and sidewalks; summarizing the nature of those complaints; following up on them where possible and then reporting back;
  • Monitoring physical conditions in the district (e.g. broken streetlights, potholes, illegal refuse) and collaborating with other Times Square Alliance staff to ensure that streetscape problems are reported and addressed promptly by the appropriate city agency or property owner;
  • Helping to manage and direct crowds on sidewalks and streets whenever there are small or large public gatherings;
  • Informally resolving consumer complaints if electronic retailers engage in improper business practices;
  • Monitoring, managing and helping to enforce street vending rules;
  • Monitoring and reporting on homeless conditions and strategizing about how to address them.

In short, our officers have found themselves performing activities that are more complex than being a simple “security guard on the street.”  This presents excellent opportunities for them to be more engaged by not only what they do, but also suggests some different ways of managing, evaluating and training them. Concurrently, the Director should focus in a systematic way on building teamwork and respect among the officers.

Duties
The Director has full responsibility for the operations, programs and outcomes of the Division of Public Safety & Quality of Life and directs the work of what are currently six supervisors. Perhaps, most importantly, the Director will collaborate with the President and Vice President of Operations to develop new goals, operational procedures and methods for monitoring the performance of the Division. The Director will also work with the Manager of Public Space to oversee and monitor Duffy Square and the Broadway Plazas.

Substantively, the Director will work to ensure that the Division (a) continues to be effective in supporting efforts to limit street crime; (b) engages in a variety of efforts and programs to monitor and improve quality-of-life conditions on streets, sidewalks and pubic spaces; (c) devises, implements, and coordinates efforts by the Alliance and its public and private partners to support anti-terrorism efforts and first responder capabilities; (d) serves as a welcoming and helpful presence for tourists and visitors to Times Square; and (e) collects, analyzes and disseminates information related to carrying out the previous functions.

The Director will report to the Vice-President of Operations and will also interact extensively with the President in the first year on the job as the Division is being reformulated.

Qualifications
The successful candidate will be an effective, detail-orientated manager who is also an original thinker eager to re-examine existing practices and propose new strategies for achieving the goals of the Times Square Alliance.

  • Experience working with a diverse workforce is desired;
  • Comfortable building and managing systems, using data to understand problems, and upholding high standards of accountability;
  • Excellent oral and written communication are essential;
  • Experience working in public safety or collaborating closely with the NYPD, while not required, would be an asset;
  • A minimum of a college degree is required and some graduate work would be ideal;
  • Demonstrated success as a supervisor in a previous job is required.

Compensation
The Times Square Alliance is offering a very competitive salary and excellent benefits, including health and dental insurance and generous vacation allowances.

About the Times Square Alliance
The Times Square Alliance (formerly the Times Square Business Improvement District), founded in 1992, works to improve and promote Times Square so that it retains the energy, edge and distinctiveness that have made it an icon for entertainment, culture and urban life for almost a century. In addition to providing core services with 50 Public Safety Officers and 50 Sanitation associates, the Alliance promotes local businesses, co-coordinates numerous major events in Times Square like New Year’s Eve and Broadway on Broadway, manages the city’s busiest tourism center and advocates on behalf of its constituents with respect to a host of public policy, planning and quality-of-life issues.

To apply for this position, please submit a resume and cover letter with your salary requirements to:

Times Square Alliance
1560 Broadway, Suite 800
New York, NY 10036
Attn: HR – Dir. Of Security
e-mail: hr@timessquarenyc.org
Fax: 212-768-0233

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Marketing Coordinator

Division: Marketing

Position Reports to: VP of Marketing

Full time/Salary

The Times Square Alliance, founded in 1992, works to improve and promote Times Square so that it retains the energy, edge and distinctiveness that have made it an icon for entertainment, culture and urban life for almost a century. In addition to providing core services with 50 Public Safety Officers and 50 Sanitation Associates, the BID promotes local businesses, coordinates numerous major events in Times Square like New Year’s Eve, Broadway on Broadway, Solstice in Times Square and Times Square Valentine’s Day, and advocates on behalf of its constituents with respect to a host of public policy, planning and quality-of-life issues.

The Times Square Alliance is seeking a Marketing Coordinator to support the Alliance’s many events, arts projects as well as the businesses of Times Square. We are looking for a self-starter with excellent writing skills who is very comfortable in the social media and online world from a marketing perspective. This junior position is an excellent opportunity for someone who wants exposure to marketing, social media and events.

Digital Media

  • Develop and execute social media strategy for all Times Square Alliance initiatives, including: events, arts and the Times Square Visitor Center,  plus our sponsors and Times Square businesses.
  • Oversee social media interns ensuring their messaging is on strategy, appropriate, and effective.
  • Keep abreast of current social media trends and their marketing relevance.
  • Oversee the content and presentation of the website ensuring content is up to date, relevant and inclusive.
  • Using Content Management System (CMS), manage day-to-day operations of web site production including project management, vendor management, content scheduling and content posting
  • Manage quality control of site, ensuring high quality copy-editing, design, and technical standards.
  • Write copy for the website
  • Serve as liaison with other departments within the Alliance to ensure all areas of Times Square Alliance are represented on the website and all audiences served in partnership with the Marketing Manager.
  • Produce and analyze weekly website traffic report, reporting on trends and significant changes.
  • Manage layout of the homepage
  • Coordinate outside consultants to ensure website is up and functioning on a continuous basis (in partnership with Marketing Manager).
  • Ensure that online and social media commitments from sponsor and online advertisers are met (in partnership with Marketing Manager).
  • Manage Google AdSense account (in partnership with Marketing Manager).
  • Responsible for reading and responding to Webmaster email
  • Brainstorm additional content that would support the Times Square Alliance’s goals and objectives (in addition to Marketing Manager)
  • Manage accounts on 3rd party websites such as Listbox, ExactTarget, EventBrite, etc. and manages the content/data collected on these sites. (in partnership with the Marketing Manager). Create event registration forms, surveys, etc., and integrate them into the website
  • Read and respond to Webmaster email.
  • Manage e-mail newsletters developing a schedule, and tailored communication to each targeted audience in partnership with the Marketing Manager.
  • Keep abreast of other New York City BID’s and travel related websites efforts and content
  • Additional marketing/PR projects as assigned

Events

  • Develop and execute social media strategy to increase awareness and attendance at events. Develop integrated strategy for Facebook, twitter, foursquare, google+ and other relevant social media platforms.
  • Assist production of the event day of including, set up, check in, tear down and other tasks as assigned.
  • Participate in brainstorming sessions to develop new ideas to support event goals.
  • Administrative Support to the VP of Marketing
  • Manage appointment calendar of the VP of Marketing and other administrative tasks as assigned.

Requirements

  • Excellent writing skills
  • Solid understanding of social media and its effectiveness as a marketing tool
  • Excellent analytical, organizational, project management and time management skills
  • Knowledge of Adobe Creative Suit programs (Illustrator, inDesign, Photoshop)
  • Experience working with a Content Management System
  • Familiarity with web analytics (Google Analytics)
  • Available to work some evening and weekends for events
  • Works well under pressure, flexible, has high attention to detail
  • Works well in a team environment
  • Experience in Search Engine Optimization (SEO) is a plus
  • Knowledge of HTML is a plus
  • College degree required. A degree in Marketing is a plus
  • Minimum of 2 years work experience

Times Square Alliance
1560 Broadway, Suite 800
New York, NY 10036
Attn: HR-MAR
E-mail: hr@timessquarenyc.org
Fax: 212-768-0233

Print Job Description >>